Show your clients what the service desk caught before they noticed.

Load a ticket export from your PSA, or start with the sample desk. You get a client-ready quarterly page in seconds, plus a private view of what the investigations are worth to your desk.

Your file is read in this browser and never uploaded.

1Ticket data

Or upload a ticket export (CSV)

Client in this report Period label

Which columns does the file need?

Required: a created date, plus a category or a summary.
Helpful: client, resolved date, status, escalated (yes/no), repeat (yes/no), first response in minutes, and a FlowMind note (yes/no).
Header names are matched loosely, so exports from Halo, ConnectWise and Autotask usually work as they are.
Without a FlowMind column, every closed ticket counts as investigated.

2Your brand

Company name

Accent color Logo (optional)

Show the “Investigations by FlowMind” line Show the Lucky Cat watermark on the client page

3Assumptions

Modeled, not measured. Enter the minutes a technician spends on lookups and tests for each ticket type today. These are placeholders until you replace them with your own.

Standard rate (USD/hr) Senior rate (USD/hr)

Share of notes technicians act on: 80%

Desk capacity (optional)

Technicians Productive hrs/day

Business days/month Endpoints per tech

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Run this on your own tickets.

FlowMind’s 30-day trial is a read-only pilot on real tickets. Lucky Cat turns what it finds into QBR proof for your clients and finds the revenue hiding in the repeat issues.

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